Keeps Supply Chains Moving with Reliable Logistics Support.

We support a broad range of logistics administration functions, including freight documentation, customs processing, freight invoice auditing, order management, inventory administration, shipment visibility, carrier coordination and EDI transactions. Most businesses engaging logistics BPO services begin by outsourcing the activities consuming the most internal time and resources.

99.5% data accuracy is our documented SLA across freight documents, customs entries, order processing and inventory records. This is written into client contracts and measured monthly. Multi-stage checks are built into each workflow before a document leaves our environment. Accuracy results are reviewed by process type, so recurring issues can be traced to a source field, workflow step or system rule rather than treated as isolated mistakes.

Our teams are trained in customs procedures across the US, the UK, the EU, and other major jurisdictions. Tariff classification, duty calculation, import and export licensing requirements and compliance documents are built into SOPs, with process updates made as rules change. This is especially useful for companies moving between multiple trade lanes, where a minor classification or licensing error can delay shipments and incur unnecessary costs.

Yes. We work within your existing system environment rather than requiring a new platform. Teams are trained across Oracle TMS, SAP TM, MercuryGate, McLeod, Descartes, Manhattan, SAP EWM, HighJump, Oracle WMS, SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics, Cargowise and Descartes CustomsInfo. Secure access and data flows are tested before live work begins.

All logistics data is protected under ISO 27001:2022 information security controls. Encrypted file transfer, role-based access, full audit trails, NDA coverage and EU data residency standards apply. Shipment records, customs information, carrier contracts and freight invoices are treated as confidential business data and removed after the agreed retention period. Access is limited to assigned team members, and activity is logged so client stakeholders can see how sensitive shipment records and trade documents are handled.

Volume flexibility is a core part of our logistics BPO service. Seasonal surges, new trade lanes and acquisition-driven growth can be handled by adjusting team allocation within the existing engagement. This helps avoid repeated hiring cycles when demand changes. That flexibility is one reason clients use our logistics BPO model for peak season support, new customer launches, carrier transitions and backlog recovery projects.

We use six steps: (1) Operations Assessment, reviewing workflows, systems, compliance duties and error sources. (2) Process Design, creating SOPs for each function. (3) System Integration, setting secure access and testing data flows. (4) Parallel Running, working alongside your team with accuracy validation. (5) Live Work, moving into full processing with reports and dashboards. (6) Continuous Improvement, reviewing accuracy, SLA performance and process gains. Each stage has clear sign-off points, so your team knows when we are assessing, shadowing, validating, taking over live work and reviewing improvements.

We support a range of engagement models, from project-based freight audit programmes to longer-term managed BPO work. Minimum commitment and pricing are discussed during the initial consultation based on scope, volume and complexity. Contact us with your specific requirements, and we will propose a practical structure for your logistics back-office needs. For some clients, that means a focused pilot. For others, it means a larger back-office arrangement covering documentation, audit, tracking, and order support under a single SLA model.